If you are a customer of Skipton Building Society and are not satisfied with their services, you have every right to file a complaint Skipton Building Society is a UK-based financial institution that offers a range of financial products and services such as mortgages, savings accounts, and insurance plans However, like any financial institution, Skipton may also face complaints from its customers.
If you have a complaint with Skipton Building Society, there are several ways to raise your concerns and seek a resolution In this article, we’ll explore the various ways to make a complaint, what to expect when you do, and how to escalate your complaint if you are not satisfied with the initial response.
How to Make a Complaint
If you are not satisfied with any aspect of Skipton Building Society’s services, the first thing you should do is contact their customer service team This is the most straightforward and quickest way to resolve your complaint You can contact Skipton’s customer service team via email, phone or live chat by visiting their website.
You can also visit any Skipton Building Society branch and speak to an advisor in-person Skipton Building Society has more than 90 branches across the UK, so it should be easy for you to find a branch near you.
Regardless of the method you choose, it is important to provide as much information as possible about your complaint Be clear about what has happened and how it has affected you Skipton Building Society will investigate your complaint and aim to provide a resolution within 8 weeks.
What to Expect
Once you have made your complaint, Skipton Building Society will investigate the matter and respond to you within 3 working days If they are able to resolve your complaint to your satisfaction, they will send you a detailed response outlining the resolution they have reached.
However, if Skipton Building Society is unable to resolve your complaint within 8 weeks, they will send you a final response explaining why they have been unable to reach a resolution and inform you of your right to refer the matter to the Financial Ombudsman Service (FOS) for an impartial review.
Escalating Your Complaint
If you are not satisfied with the outcome of Skipton’s internal investigation of your complaint, or if they have not provided a resolution within 8 weeks, you can escalate your complaint to the FOS Skipton Building Society complaints. The FOS is an independent body that reviews complaints against financial institutions and has the power to enforce a resolution on the business.
You can refer your complaint to the FOS free of charge However, you must first wait until Skipton Building Society has either provided you with a final response or 8 weeks have passed since you first made your complaint Once you have referred your complaint to the FOS, they will review the matter and aim to provide a resolution within 3 months.
Conclusion
If you are not satisfied with Skipton Building Society’s services, you have the right to make a complaint There are several ways to make a complaint, including contacting their customer service team, visiting a branch in-person, or using their online contact channels Skipton Building Society will investigate your complaint and aim to provide a resolution within 8 weeks.
If you are not satisfied with Skipton’s response, or if they have not provided a resolution within 8 weeks, you can escalate your complaint to the Financial Ombudsman Service The FOS is an independent body that reviews complaints against financial institutions and has the power to enforce a resolution on the business.
It is important to remember that making a complaint is a serious matter and should not be taken lightly Skipton Building Society takes all complaints seriously and aims to provide a resolution as quickly as possible If you do have a complaint, do not hesitate to contact their customer service team and provide as much detail as possible about your grievance By doing so, you can ensure that your complaint is resolved in a timely and satisfactory manner.